All purchases are final and non-refundable. We take great care in assuring that your product arrives in good condition. Our audio CDs are of the highest quality, and our specially designed CD mailers are at least somewhat shock resistant. If for some reason your order arrives damaged or unplayable, please notify us via email and include the following information :

Order #
Concert date and venue
A brief description of the damage
Your name
Shipping Address
Email address
Phone number

Send the email to, or click service@munckmusic.com. We will respond to you with details of how to obtain a replacement. This may include asking you to return the damaged products to us, so please do not discard it until you have heard back from us.

For questions about our Privacy Policy, or to change your opt-in/opt-out status for receiving email notices from OCRS, email, or click service@munckmusic.com.

For comments or suggestions on the Official Concert Recording Series, email us, or click service@munckmusic.com. Please include your name with your email.

To contact munckmix or learn more about how we help bands and musicians, email us or click service@munckmusic.com.

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