Frequently Asked Questions

Concerts
1.  Is there any chance of releasing other concerts?
2.  Does this mean tapers are no longer welcome to record the shows?

Order Status and Contact Information
1.  How will my order be processed?
2.  Who do I contact to find out the status of my order?
3.  Who do I contact regarding customer service?

Downloads
1. Why are some shows available for downloads, and others aren’t?
2. What file formats are available when I purchase a download?
3. Why would I choose to download in AAC/MPEG-4 format?
4. Why would I choose to download WMA-9 files?
5. Why would I choose to download MP3 files?
6. Who sets the price for downloads?

Damaged Items
1.  What if the CDs I purchased are damaged or unplayable?

Miscellaneous
1.  Is this a ClearChannel operation?
2.  Can I get expedited shipping?

Purchases
1.  What is your purchase policy?
2.  Will I get an email confirmation of my order?
3.  My Credit Card has been declined but my bank says that the order has been authorized. What happened?
4.  How can I pay for my CDs?

Technical Problems
1.  I'm concerned that there will be 2 second gaps between each song
2.  Is your site secure? I do not see the padlock icon on my browser
3.  Are these recordings from the soundboard?

  


 
Concerts 

1.  Is there any chance of releasing other concerts?

What you see is what we offer for sale at any given time.  New releases will be posted on the respective band's "Buy Music" and "Specials" pages when they are released by the respective bands and artists.
 

2.  Does this mean tapers are no longer welcome to record the shows?

No.  Each respective band's taping policies remain unchanged.  However, the recordings offered for sale on this site are intended for sale by the bands, and copying them for distribution or economic gain of any kind is a violation of US Copyright law.
  


Order Status and Contact Information

1.  How will my order be processed?

Within a day of your order, you will receive an email purchase confirmation.

The recordings are mastered by the band’s sound engineer and this process takes about a week. The masters are then sent to production which takes another 2-3 weeks. The shows will be shipped within 3-5 weeks of the show.

Orders received weeks after the shows will be processed in batches and are typically shipped within 2-3 weeks of the date the order was placed.

2.  Who do I contact to find out the status of my order?

There is a link on the website for “Order Status”. You will need your confirmation number from the email we sent, or you will need the ticket/receipt number from the venue if you ordered your CDs there.

The site will show you the status of each show you ordered. If a show you ordered is not listed, it has not been processed yet. It does not mean that your order is wrong or missing. Once an order ships it will be tagged as “shipped” and will indicate so when you check its “Order Status”. Please allow 7 to 10 days of mail delivery time.   

3.  Who do I contact regarding customer service?

Customer service inquiries are answered via email only at service@munckmusic.com. When emailing us, please include the Band/Artist name and your Order Number in the Subject line.
 

Downloads

1. Why are some shows available for downloads, and others aren’t?

For a variety of reasons, some bands only want to sell their recordings on CDs. As the practice of selling legal music downloads continues to evolve, we expect that more and more bands will be offering their recordings in a variety of downloadable formats. Stay tuned…

To simplify things, we only offer downloads of shows that have actually occurred, and that have been thoroughly mastered. In contrast to some sites that offer a rough soundboard recording for downloads, and a fully mastered multitrack recording for CDs, MunckMix uses the same master recording regardless of format. Thus it may take 1-2 weeks from a show date before the downloads become available.


2. What file formats are available when I purchase a download?

MunckMusic offers consumers one low price for any of the formats available:
AAC/MPEG-4 (at 192Kbps resolution), WMA-9 (at 192Kbps resolution), and MP3 (at 256 Kbps resolution). There is no price difference between any of the formats; you will be prompted to choose your format before you launch the download manager.


3. Why would I choose to download in AAC/MPEG-4 format?

Ideal for Macintosh, iTunes and iPod Users. Apple Computer™ has incorporated Advanced Audio Coding (AAC, sometimes also called MPEG-4) into the iTunes 4™ software and the latest version of its award-winning iPod™ portable music player.

If you use the iTunes software on a Mac (or a Windows PC), or you use an iPod player, AAC files can be transferred directly without any further processing or quality deterioration.

Download specifications:
192 Kbps baseline resolution (highest resolution)
Encoded using Discreet Cleaner XL with QuickTime AAC Encoder
Encoded at a variable bit rate (VBR)
Files are saved with a ".mp4" file extension


4. Why would I choose to download WMA-9 files?

Ideal for Windows Users. Windows Media Audio 9 (WMA-9) is the default format for Windows Media Player™ that comes pre-installed on most PCs using Windows™ software. WMA-9 has a sound quality that s 20 percent better than the already state-of-the-art Windows Media Audio 8! Thanks to the new variable bit rate (VBR) audio encoding you can store more music than ever before on your PC, CD-R, or one of more than 120 Windows Media compatible devices on the market.

WMA9 is backward-compatible with older Windows Media Audio compatible decoders, so you can play back new content on old players, operating systems, and electronic devices.

Download specifications:
192 Kbps baseline resolution (highest resolution)
Encoded using Discreet Cleaner XL with Windows Media Player Encoder
Encoded at a variable bitrate (VBR)
Files are saved with a ".wma" file extension


5. Why would I choose to download MP3 files?

Ideal for Windows and Macintosh Users with existing MP3 music libraries or devices. A vast number of digital music fans are already familiar with the MP3 format since there are numerous consumer electronics devices and software applications on the market that are capable of playing MP3 files. While it is expected that the MPEG-4/AAC format will become more universally adopted over time, we are happy to provide MP3 format for those customers who prefer MP3s.

To compensate for the often perceived quality gap of MP3 files, we are offering our downloads at the highest resolution setting – 256 Kbps – which is than twice the resolution typically offered by other services selling MP3 files.

Download specifications:
Encoded at a constant (CBR) 256Kbps bitrate
Encoded using Discreet Cleaner XL with the QuickTime MP3 Encoder
Files are saved with a ".mp3" file extension


6. Who sets the price for downloads?

MunckMusic works directly with the artists to set the prices for their products. Downloads are typically priced below CDs as they require no handling, assembly, and inventory management. Contrary to some beliefs, however, downloads are not cost-free. Web-design, data storage and equipment amortization, internet connections, royalties, software licenses, payment processing, database administration and maintenance, tech support, customer service, and venue fees all add up!

 

 Damaged Items
 

1What if the CDs I purchased are damaged or unplayable?

We take great care in assuring that your product arrives in good condition. Our audio CDs are high quality, and our specially designed CD mailers are at least somewhat shock resistant.

We will replace items that arrive in damaged or broken condition, but may ask you to return the damaged products to us. If your order arrives damaged or unplayable, please notify us via email (service@munckmusic.com) within 30 days of receipt and we will instruct you how to proceed. Please include the following information:

Order #
Concert date and venue
A brief description of the damage
Your name
Shipping address
Email address
Phone number

 

Miscellaneous 


1.  Is this a Clear Channel operation?

No. The Official Concert Recording Series is handled by MunckMix, Inc. in Chicago (www.munckmix.com).  MunckMix is not affiliated with Clear Channel in any way.   

2.  Can I get expedited shipping?

There are no expedited shipping options. At present, all individual concerts will be shipped US Mail First Class. All International orders will be shipped Airmail Letter. 

 

 
Purchases 


1.  What is your purchase policy?

All purchases are final, non-refundable and your credit card will be charged upon sale. 
 

2.  Will I get an email confirmation of my order?

Upon our receipt of your completed order and the completion of the credit card processing, we will send your order confirmation number to the email address you furnished to us when purchasing. Please record this number for future online reference. All of our email communications will use the email address that you initially furnish us.

Recordings ordered at the venue will not receive an email confirmation. The ticket/receipt you were given at the venue is your confirmation.

3.  My Credit Card has been declined but my bank says that the order has been authorized. What happened?

Whenever a credit card purchase is “declined”, we DO NOT charge your credit card account for a purchase.

Typically, a credit card purchase can be declined for one of the following 5 reasons:

1. Invalid card number

2. Invalid expiration date

3. Insufficient funds or credit line on account

4. Invalid address verification

5. Invalid Cvv2 number verification

When you enter in your credit card information and click “Complete Your Purchase”, two things happen (in a matter of seconds):

First, the purchase amount and card number is sent by our credit card processing company to the bank that issued your card (for example Capital One, Citi, Bank One, etc., etc.) and is checked against your credit line. If the card number is valid, and the credit line is sufficient to cover the purchase amount, the bank sends an authorization code to our credit card processor saying, in effect: “ok, there’s money to cover the purchase”. The bank also reserves the amount of the purchase against the available credit, but it does not charge it yet. If there’s insufficient credit availability, or a wrong card number, the bank declines.

Second, the other verification data (name, address, expiration, CVV2) is sent to the credit card company (i.e. VISA, MC). They check that all the other verification data matches.

If both the bank AND the credit card company verification come up OK, our credit card processing company “Accepts” the transaction, and we charge the purchase to your credit card account.

If the bank declines, our credit card processing company “Declines” the transaction, and nothing is charged to your credit card account.

If your bank authorizes the purchase (i.e. there’s sufficient credit available), but the credit card company declines, our credit card processing company “Declines” the transaction, and nothing will be charged to your credit card account. However, in many cases, your bank doesn’t know this yet! So it thinks that the charge is coming, and continues to reserve the purchase amount against your credit line! This can last up to 5 days for some banks. Unfortunately, there is nothing MunckMix can do about this. Our best advice would be for you to contact the card issuing bank and discuss it with their customer service reps.

4.  How can I pay for my CDs?

At a venue, we accept only cash. Our web site accepts credit cards. We also accept Money Orders with the following instructions:

Money Order:

- Include a note with quantity and show date for each recording you want.

- Also include your name, shipping address, email address, and phone number.

- Send the Money Order to:

MunckMix, Inc.

PO Box 46

Glencoe, IL 60022

 
Technical Problems 


1.  I'm concerned that there will be 2 second gaps between each song.

The band’s sound engineer puts track markers only with no gaps between songs so that the CDs will play just like the actual concert. Please note, however, that MunckMusic has no direct control over the CD masters that the bands' sound engineers provide to us...the CDs we provide you are the way the band's intend them to sound.
   
 
2.  Is your site secure? I do not see the padlock icon on my browser.

The padlock icon on your browser is indicative of every piece of data on the web page being sent over the secure socket. Sending the background images and other miscellaneous data over this socket would degrade the performance, so we chose not to secure the entire page. The personal information is indeed secure, and the presence of a secure socket can be verified (while viewing the Buy CDs page) by going to the File Menu, then Properties. Under security you will see a statement about the SSL 3.0 layer. 


 3.  Are these recordings from the soundboard?

The recordings use what’s called a “matrix” recording where a stereo feed from the soundboard is augmented by 2 stereo microphone feeds to give the recording a “live” feel. During mastering, careful EQ and slight compression is used, otherwise the sound is the same as what the concert audience hears.

contact | privacy policy