Is there any chance of releasing other shows?
What you see is what we offer for sale at any given time. New releases will be posted on the "Buy Music" and "Specials" pages if, and when, they are released by
Order Status and Contact Information
How will my order be processed?
The music files can be downloaded immediately after your credit card payment has been accepted. Follow the instructions on the screen on how to select the format and the folder on your PC to where you want the files to be saved. The whole concert will be downloaded in one single session.
Who do I contact regarding customer service?
Customer service inquiries are answered via email only at email@example.com. When emailing us, please include "Little
Feat" and your Order Number in the Subject line.
1. What file formats are available when I purchase a download?
MunckMix offers consumers a choice of two
download formats: MP3 (at 256 Kbps
resolution) and FLAC (lossless). There
is a small surcharge for FLAC format
as these files are considerably larger than
MP3 files and require more storage and
transmission bandwidth. You will be
prompted to choose your format during the
2. Why would I choose to download
For experienced audiophiles. FLAC
files are "lossless" files that -
although compressed to about 65% of the size
of a normal CD file size - can be converted
to a Wave file format with no loss in
fidelity. However, these files are
significantly larger than MP3 files (see
below) and require much longer transmission
times and more storage space. Also,
very few devices can actually play back a
pure FLAC file, so users must go through an
additional conversion step on their PCs
before the files can be listened to.
For this reasonwe only recommend FLAC to
experienced users who have the necessary
conversion software and equipment.
44.1 KHz sampling rate, 16 bit
Files are saved with a ".flac" file extension
3. Why would I choose to download MP3 files?
Ideal for Windows and Mac users with existing MP3
(or iTunes) music libraries or devices. A vast number of digital music fans are already familiar with the MP3 format since there are numerous consumer electronics devices and software applications on the market that are capable of playing MP3
We are offering our MP3
downloads at the highest resolution setting
- 256 Kbps - which is twice the resolution
typically offered by other MP3 download
Encoded at a constant (CBR) 256Kbps bitrate
Files are saved with a ".mp3" file extension
4. Who sets the price for downloads?
MunckMusic works directly with
the artists to set the price. Downloads are typically priced below CDs as they require no handling, assembly, and inventory management. Contrary to some beliefs, however, downloads are not cost-free. Web-design, data storage and equipment amortization, internet connections, royalties, software licenses, payment processing, database administration and maintenance, tech support, customer service, and venue fees all add up!
Is this a Live Nation operation?
No. Downloads of Little
Feat's live recordings are handled by MunckMix, Inc.
1. What is your purchase policy?
All purchases are final, non-refundable and your credit card will be charged upon sale.
Will I get an email confirmation of my order?
Upon our receipt of your completed order and the completion of the credit card processing, we will send your order confirmation number to the email address you furnished to us when purchasing. Please record this number for future online reference. All of our email communications will use the email address that you initially furnish us.
My Credit Card has been declined but my bank says that the order has been authorized. What happened?
Whenever a credit card purchase is declined, we DO NOT charge your credit card account for a purchase.
Typically, a credit card purchase can be declined for one of the following 5 reasons:
1. Invalid card number
2. Invalid expiration date
3. Insufficient funds or credit line on account
4. Invalid address verification
5. Invalid Cvv2 number verification
When you enter in your credit card information and click Complete Your Purchase, two things happen (in a matter of seconds):
First, the purchase amount and card number is sent by our credit card processing company to the bank that issued your card (for example Capital One, Citi, Bank One, etc., etc.) and is checked against your credit line. If the card number is valid, and the credit line is sufficient to cover the purchase amount, the bank sends an authorization code to our credit card processor saying, in effect: ok, theres money to cover the purchase. The bank also reserves the amount of the purchase against the available credit, but it does not charge it yet. If theres insufficient credit availability, or a wrong card number, the bank declines.
Second, the other verification data (name, address, expiration, CVV2) is sent to the credit card company (i.e. VISA, MC). They check that all the other verification data matches.
If both the bank AND the credit card company verification come up OK, our credit card processing company Accepts the transaction, and we charge the purchase to your credit card account.
If the bank declines, our credit card processing company Declines the transaction, and nothing is charged to your credit card account.
If your bank authorizes the purchase (i.e. theres sufficient credit available), but the credit card company declines, our credit card processing company Declines the transaction, and nothing will be charged to your credit card account. However, in many cases, your bank doesnt know this yet! So it thinks that the charge is coming, and continues to reserve the purchase amount against your credit line! This can last up to 5 days for some banks. Unfortunately, there is nothing MunckMix can do about this. Our best advice would be for you to contact the card issuing bank and discuss it with their customer service reps.
How can I pay for my downloads?
Our web site accepts all major credit cards - AMEX, VISA, and MasterCard.
I'm concerned that there
will be 2 second gaps between each song.
The bands sound engineer puts track markers only with no gaps between songs. Most digital music players are capable of playing files contiguously without gaps between songs (files). Please check the instructions for your music player on how to do so.
Is your site secure? I do not see the padlock icon on my browser.
The padlock icon on your browser is indicative of every piece of data on the web page being sent over the secure socket. Sending the background images and other miscellaneous data over this socket would degrade the performance, so we chose not to secure the entire page. The personal information is indeed secure, and the presence of a secure socket can be verified (while viewing the Buy CDs page) by going to the File Menu, then Properties. Under security you will see a statement about the SSL 3.0 security layer.
Are these recordings from the soundboard?
of the recordings are soundboard recordings
captured by the band's sound engineer.
Some recordings have also been re-mastered
for enhanced audio quality.