Concerts
1.  Is there any chance of releasing other shows?

Order Status and Contact Information
1.  How will my order be processed?
2.  Who do I contact regarding customer service?

Downloads
1. What file formats are available when I purchase a download?
2. Why would I choose to download FLAC files?
3. Why would I choose to download MP3 files?
4. Who sets the price for downloads?

Miscellaneous
1.  Is this a Live Nation operation?

Purchases
1.  What is your purchase policy?
2.  Will I get an email confirmation of my order?
3.  My Credit Card has been declined but my bank says that the order has been authorized. What happened?
4.  How can I pay for my downloads?

Technical Issues
1.  I'm concerned that there will be 2 second gaps between each song
2.  Is your site secure? I do not see the padlock icon on my browser
3.  Are these recordings from the soundboard?

  


 
Concerts 

1.  Is there any chance of releasing other shows?

What you see is what we offer for sale at any given time.  New releases will be posted on the "Buy Music" and "Specials" pages if, and when, they are released by Little Feat.


Order Status and Contact Information

1.  How will my order be processed?

The music files can be downloaded immediately after your credit card payment has been accepted.  Follow the instructions on the screen on how to select the format and the folder on your PC to where you want the files to be saved.  The whole concert will be downloaded in one single session.
 

2.  Who do I contact regarding customer service?

Customer service inquiries are answered via email only at service@munckmusic.com. When emailing us, please include "Little Feat" and your Order Number in the Subject line.
 

Downloads

1. What file formats are available when I purchase a download?

MunckMix offers consumers a choice of two download formats: MP3 (at 256 Kbps resolution) and FLAC (lossless).  There is a small surcharge for FLAC format as these files are considerably larger than MP3 files and require more storage and transmission bandwidth.  You will be prompted to choose your format during the check-out process.


2. Why would I choose to download FLAC files?

For experienced audiophiles.  FLAC files are "lossless" files that - although compressed to about 65% of the size of a normal CD file size - can be converted to a Wave file format with no loss in fidelity.  However, these files are significantly larger than MP3 files (see below) and require much longer transmission times and more storage space.  Also, very few devices can actually play back a pure FLAC file, so users must go through an additional conversion step on their PCs before the files can be listened to.  For this reasonwe only recommend FLAC to experienced users who have the necessary conversion software and equipment.

Download specifications:
44.1 KHz sampling rate, 16 bit
Files are saved with a ".flac" file extension


3. Why would I choose to download MP3 files?

Ideal for Windows and Mac users with existing MP3 (or iTunes) music libraries or devices. A vast number of digital music fans are already familiar with the MP3 format since there are numerous consumer electronics devices and software applications on the market that are capable of playing MP3 files.

We are offering our MP3 downloads at the highest resolution setting - 256 Kbps - which is twice the resolution typically offered by other MP3 download services.

Download specifications:
Encoded at a constant (CBR) 256Kbps bitrate
Files are saved with a ".mp3" file extension


4. Who sets the price for downloads?

MunckMusic works directly with the artists to set the price. Downloads are typically priced below CDs as they require no handling, assembly, and inventory management. Contrary to some beliefs, however, downloads are not cost-free. Web-design, data storage and equipment amortization, internet connections, royalties, software licenses, payment processing, database administration and maintenance, tech support, customer service, and venue fees all add up!

Miscellaneous 


1.  Is this a Live Nation operation?

No.  Downloads of Little Feat's live recordings are handled by MunckMix, Inc. (www.munckmix.com).   
 


Purchases 


1.  What is your purchase policy?

All purchases are final, non-refundable and your credit card will be charged upon sale. 

2.  Will I get an email confirmation of my order?

Upon our receipt of your completed order and the completion of the credit card processing, we will send your order confirmation number to the email address you furnished to us when purchasing. Please record this number for future online reference. All of our email communications will use the email address that you initially furnish us.


3.  My Credit Card has been declined but my bank says that the order has been authorized. What happened?

Whenever a credit card purchase is “declined”, we DO NOT charge your credit card account for a purchase.

Typically, a credit card purchase can be declined for one of the following 5 reasons:

1. Invalid card number
2. Invalid expiration date
3. Insufficient funds or credit line on account
4. Invalid address verification
5. Invalid Cvv2 number verification

When you enter in your credit card information and click “Complete Your Purchase”, two things happen (in a matter of seconds):

First, the purchase amount and card number is sent by our credit card processing company to the bank that issued your card (for example Capital One, Citi, Bank One, etc., etc.) and is checked against your credit line. If the card number is valid, and the credit line is sufficient to cover the purchase amount, the bank sends an authorization code to our credit card processor saying, in effect: “ok, there’s money to cover the purchase”. The bank also reserves the amount of the purchase against the available credit, but it does not charge it yet. If there’s insufficient credit availability, or a wrong card number, the bank declines.

Second, the other verification data (name, address, expiration, CVV2) is sent to the credit card company (i.e. VISA, MC). They check that all the other verification data matches.

If both the bank AND the credit card company verification come up OK, our credit card processing company “Accepts” the transaction, and we charge the purchase to your credit card account.

If the bank declines, our credit card processing company “Declines” the transaction, and nothing is charged to your credit card account.

If your bank authorizes the purchase (i.e. there’s sufficient credit available), but the credit card company declines, our credit card processing company “Declines” the transaction, and nothing will be charged to your credit card account. However, in many cases, your bank doesn’t know this yet! So it thinks that the charge is coming, and continues to reserve the purchase amount against your credit line! This can last up to 5 days for some banks. Unfortunately, there is nothing MunckMix can do about this. Our best advice would be for you to contact the card issuing bank and discuss it with their customer service reps.

4.  How can I pay for my downloads?

Our web site accepts all major credit cards - AMEX, VISA, and MasterCard.
  

 
Technical Issues 


1.  I'm concerned that there will be 2 second gaps between each song.

The band’s sound engineer puts track markers only with no gaps between songs.  Most digital music players are capable of playing files contiguously without gaps between songs (files).  Please check the instructions for your music player on how to do so.  
   
 
2.  Is your site secure? I do not see the padlock icon on my browser.

The padlock icon on your browser is indicative of every piece of data on the web page being sent over the secure socket. Sending the background images and other miscellaneous data over this socket would degrade the performance, so we chose not to secure the entire page. The personal information is indeed secure, and the presence of a secure socket can be verified (while viewing the Buy CDs page) by going to the File Menu, then Properties. Under security you will see a statement about the SSL 3.0 security layer. 


 3.  Are these recordings from the soundboard?

Most of the recordings are soundboard recordings captured by the band's sound engineer.  Some recordings have also been re-mastered for enhanced audio quality.

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