Concerts
1.  Is there any chance of releasing other artists?

Order Status and Contact Information
1.  How will my order be processed?
2.  Who do I contact to find out the status of my order?
3.  Who do I contact regarding customer service?

Downloads
1. Why are some shows available for downloads, some as CDs and some as both?
2. What file formats are available when I purchase a download?
3. Who sets the price for downloads?

Damaged Items
1.  What if the CDs I purchased are damaged or unplayable?

Miscellaneous
1.  Can I get expedited shipping?

Purchases
1.  What is your purchase policy?
2.  Will I get an email confirmation of my order?
3.  My Credit Card has been declined but my bank says that the order has been authorized. What happened?
4.  How can I pay for my CDs?

Technical Issues
1.  Is your site secure? I do not see the padlock icon on my browser


  



Concerts
 

1.  Is there any chance of releasing other artists?

What you see is what we offer for sale at any given time. New recordings will be released periodically on the "Buy Music" page so check back from time to time.

 
  


Order Status and Contact Information


1.  How will my order be processed?

Within a day of your order, you will receive an email purchase confirmation. Orders will be processed in batches and are typically shipped within a week of the date the order was placed.

2.  Who do I contact to find out the status of my order?

There is a link on the website for “Order Status”. You will need your confirmation number from the email we sent, or you will need the ticket/receipt number from the venue if you ordered your CDs there.

The site will show you the status of each show you ordered. If a show you ordered is not listed, it has not been processed yet. It does not mean that your order is wrong or missing. Once an order ships it will be tagged as “shipped” and will indicate so when you check its “Order Status”. Please allow 7 to 10 days of mail delivery time.


3.  Who do I contact regarding customer service?

Customer service inquiries are answered via email at service@munckmusic.com. When emailing us, please include the Band/Artist name and your Order Number in the Subject line.
 

Downloads

1. Why are some shows available for downloads, some as CDs and some as both?

For a variety of reasons, some bands only want to sell their recordings on CDs, some want to sell their recordings only as downloads. As the practice of selling legal music downloads continues to evolve, we expect that more and more bands will be offering their recordings on both CDs and downloads. Stay tuned…


2. What file formats are available when I purchase a download?

MunckMusic offers consumers the choice of two download formats:
MP3 (at 256 Kbps resolution) and FLAC (loss less). There is a small surcharge for the FLAC format as it requires significantly more bandwidth to transmit. You will be prompted to choose your format before you launch the download manager.  All our downloads are DRM-free and can be played back on any iPod or playback device of your choice.
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3. Who sets the price for downloads?

MunckMusic works directly with the artists to set the prices for their products. Downloads are typically priced below CDs as they require no handling, assembly, and inventory management. Contrary to some beliefs, however, downloads are not cost-free. Web-design, data storage and equipment amortization, encoding and file specification, internet connections, royalties, software licenses, payment processing, database administration and maintenance, tech support, and customer service all add up!


 
Damaged Items 

1.  What if the CDs I purchased are damaged or unplayable?

We take great care in assuring that your product arrives in good condition. Our audio CDs are high quality, and our specially designed CD mailers are at least somewhat shock resistant.

We will replace items that arrive in damaged or broken condition, but may ask you to return the damaged products to us. If your order arrives damaged or unplayable, please notify us via email to: service@munckmusic.com within 30 days of receipt and we will instruct you how to proceed. Please include the following information:

Order #
Concert date and venue
A brief description of the damage
Your name
Shipping address
Email address
Phone number

 

Miscellaneous 

1 Can I get expedited shipping?

There are no expedited shipping options. At present, all individual concerts will be shipped US Mail First Class. All International orders will be shipped Airmail Letter.
 


Purchases
 


1.  What is your purchase policy?

All purchases are final, non-refundable and your credit card will be charged upon sale. 
 

2.  Will I get an email confirmation of my order?

Upon our receipt of your completed order and the completion of the credit card processing, we will send your order confirmation number to the email address you furnished to us when purchasing. Please record this number for future online reference. All of our email communications will use the email address that you initially furnish us.

Recordings ordered at the venue will not receive an email confirmation. The ticket/receipt you were given at the venue is your confirmation.

3.  My Credit Card has been declined but my bank says that the order has been authorized. What happened?

Whenever a credit card purchase is “declined”, we DO NOT charge your credit card account for a purchase.

Typically, a credit card purchase can be declined for one of the following 5 reasons:

1. Invalid card number
2. Invalid expiration date
3. Insufficient funds or credit line on account
4. Invalid address verification
5. Invalid Cvv2 number verification

When you enter in your credit card information and click “Complete Your Purchase”, two things happen (in a matter of seconds):

First, the purchase amount and card number is sent by our credit card processing company to the bank that issued your card (for example Capital One, Citi, Bank One, etc., etc.) and is checked against your credit line. If the card number is valid, and the credit line is sufficient to cover the purchase amount, the bank sends an authorization code to our credit card processor saying, in effect: “ok, there’s money to cover the purchase”. The bank also reserves the amount of the purchase against the available credit, but it does not charge it yet. If there’s insufficient credit availability, or a wrong card number, the bank declines.

Second, the other verification data (name, address, expiration, CVV2) is sent to the credit card company (i.e. VISA, MC). They check that all the other verification data matches.

If both the bank AND the credit card company verification come up OK, our credit card processing company “Accepts” the transaction, and we charge the purchase to your credit card account.

If the bank declines, our credit card processing company “Declines” the transaction, and nothing is charged to your credit card account.

If your bank authorizes the purchase (i.e. there’s sufficient credit available), but the credit card company declines, our credit card processing company “Declines” the transaction, and nothing will be charged to your credit card account. However, in many cases, your bank doesn’t know this yet! So it thinks that the charge is coming, and continues to reserve the purchase amount against your credit line! This can last up to 5 days for some banks. Unfortunately, there is nothing MunckMix can do about this. Our best advice would be for you to contact the card issuing bank and discuss it with their customer service reps.

4.  How can I pay for my recordings?

At a venue, we accept only cash. Our web site accepts credit cards. We also accept Money Orders with the following instructions:

Money Order:
- Include a note with quantity and show date for each recording you want.
- Also include your name, shipping address, email address, and phone number.
- Send the Money Order to:

MunckMix, Inc.
PO Box 46
Glencoe, IL 60022


Technical Issues 

   
 
1 Is your site secure? I do not see the padlock icon on my browser.

The padlock icon on your browser is indicative of every piece of data on the web page being sent over the secure socket. Sending the background images and other miscellaneous data over this socket would degrade the performance, so we chose not to secure the entire page. The personal information is indeed secure, and the presence of a secure socket can be verified (while viewing the Buy CDs page) by going to the File Menu, then Properties. Under security you will see a statement about the SSL 3.0 layer. 


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